Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
Phone: 1-800-586-1585
Fax: 215-553-5402
shareholder@broadridge.com
M-F, 9 a.m. to 6 p.m. ET
If you have lost your share certificates, we can help replace them, by following these steps:
Step 1: Notify Broadridge in writing.
Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
Broadridge will send you the documents necessary to obtain replacement certificates along with instructions to complete them.
Step 2: Complete and return paperwork
IMPORTANT: You must be able to provide the name of the security, the certificate number(s), the name of the registered owner(s), and the number of shares in all communications. Please indicate if the registered stockholder is deceased so the appropriate documents may be forwarded to you. If you do not have this information, you should call our Lost Securities Department at the 800 number on this site.
When will I receive my 1099?
Form 1099s are typically mailed or sent electronically in January according to IRS guidelines. You should receive your 1099 by mid-February.
How can I obtain a copy of my 1099?
You may download and print a copy of a Broadridge issued 1099 by accessing your online account at investor.broadridge.com. If you have not established an online account, you may follow the online instructions or contact us via the 800 number on your account statement or this site.
What is a "registered" shareholder?
A registered shareholder is the owner of record on the books of the corporation, generally kept by the transfer agent. The registered shareholder may be an individual, a trust, a broker, etc. Registered shareholders receive dividends, proxies and other communications directly from the corporation via the transfer agent or the corporation directly.
What are "street name shares" or "beneficial shares"?
Securities held in a brokerage account, and registered in the name of the broker or other institution, are referred to as being in "street name" or "beneficial shares." If you keep your stock with your broker in a broker account, you are a "street name" holder and are not directly registered on the company's records as maintained by the transfer agent. Company mailings, including dividends, will reach you through your broker. If you wish to move your shares from registered to beneficial ownership, Broadridge or your broker will help you do so.
What are the more common types of security registrations?
Individual Registration
This registration gives sole ownership to the single individual and requires that the person's legal name be used. The use of a first name is desirable. Example: Mary Smith is preferred instead of M Smith.
Joint Registration
Several types of Joint Registration exist including Joint Tenants with right of survivorship, Tenants by the Entirety and Tenants in common.
Joint Tenants with Rights of Survivorship
This registration is used when two or more individuals have equal claim to the shares. Should one of the parties die, ownership of the shares passes to the surviving tenant(s). Example: Mary Smith & Barbara Smith Jt Ten
Tenants In Common
This registration allows an appropriate portion of the shares to pass to the estate of the holder upon the holder's death rather than to the surviving tenant. Example: Mary Smith & Barbara Smith Ten Com
Custodial Registration
There are several custodial registrations possible. A custodial registration requires the names of the custodian and the beneficial owner. A custodial registration for a minor is a common form of this registration type. For example: Mary Smith Cust Don Smith NY Unif Trans Min Act.
Trust Registration
Registering shares in the name of a Trust requires that specific information be provided: the name of the trust and/or the maker or beneficiary and the date of the trust instrument. For example: Mary Jones Tr U/A dtd 4/15/98 The Mary Jones Trust FBO Mary Jones.
How do I transfer my stock and retain as registered shares?
If you hold certificates that you wish to transfer, please follow the steps below:
Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
If you hold shares in DRS Book-Entry (no certificate), please follow the steps below:
How do I transfer registered shares to beneficial or street shares via my broker?
How should shares for transfer be mailed to Broadridge?
We recommend that all certificates be sent by registered mail, return receipt requested. It is suggested that the shipment be insured for 2% of the current value of the shares. In the event of loss, a surety bond of 2% will be required to replace the certificates. A surety bond is typically obtained by paying a premium to the surety company equal to 2% of the current value of the shares being replaced.
How do I obtain a surety bond?
You may obtain a surety bond from our independent insurance provider, The Chubb Corporation. Once you notify us of your certificate loss, we will initiate the process for you and then ask that you finalize the paperwork and submit the appropriate payment for processing.
What is a medallion signature guarantee?
The Uniform Commercial Code (UCC) entitles transfer agents and corporate issuers to receive signature guarantees to protect them against fraudulent and unauthorized transfers. Securities and Exchange Commission (SEC) regulations define the financial institutions that are eligible to provide such signature guarantees, e.g., commercial banks, brokers, credit unions, savings and loan institution. Signature Guarantee Programs have been developed and eligible financial institutions which subscribe to such programs are issued "Medallion Guarantee Stamps". Transfer agents are obligated to ensure that such stamps appear on the transfer documents and are entitled to refuse a transfer of shares if a signature is not guaranteed with a stamp. A notary stamp is not acceptable when transferring the ownership of stock.
How can I sell my shares that are held in certificate form?
Broadridge can support the sale of your shares if they are held in DRS (no certificates) as part of a Dividend Reinvest Plan (DRIP), Employee Stock Purchase Plan (ESPP) or Direct Stock Purchase Plan (DSPP). Your corporation you own stock in may also support a stock sale plan. If the stock issuer supports these stock options, you may deposit your certificated share(s) into the DRS Book Entry form or Plan form in order to sell through Broadridge. Otherwise, if your shares are not part of such plans, you must take your certificate(s) to a securities broker to sell the shares. There are many options when it comes to securities brokers, so make sure you are choosing one that will best suit your needs. To sell shares that are held in a plan, please refer to the FAQ section on "Stock and Dividend Plans."
How do I use Broadridge’s shareholder portal?
To use the shareholder portal, follow the steps below:
NOTE: If you do not know your account number, please check your most recent statement, or contact Broadridge Shareholder Services at 800-586-1585, 9:00am - 6:00pm EST.
*If your shares are registered as a trustee, custodianship, corporate account, IRA/retirement or non-US citizen, an additional PIN will be required. Follow the on-screen instructions in order to have a letter mailed to you containing your PIN and further instructions. Confirm that your address is correct on your account before requesting a PIN.
How do I change my Address?
In order to effectuate a change of address on a shareholder account, use one of the following options:
Standard Mail:
Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
Overnight Packages:
Broadridge Corporate Issuer Solutions
1155 Long Island Ave.
Edgewood, NY 11717
Attn: IWS
Please note: eXp Awards and Agent Equity Program shares are always issued in the name, address, and Tax ID as they appear on the most recent W-9 filed with eXp for commission payments. If this is changed on a Broadridge account, any subsequent issuance may result in a new account at Broadridge.
How do I find my outstanding share balance?
A shareholder can find their outstanding share balance by utilizing the online tools or contacting the Call Center.
Change my Name
In order to effectuate a name change on a shareholder account, you will need to transfer the shares into a new account held by you with your new or corrected name. In order to transfer the shares in your shareholder account into a new or existing account, please follow the instructions below:
Standard Mail:
Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
Overnight Packages:
Broadridge Corporate Issuer Solutions
1155 Long Island Ave.
Edgewood, NY 11717
Attn: IWS
How do I update my Tax ID?
Update your Tax ID by submitting a W-9 (US) or W-8BEN (Outside the US). Line 1 of the W-9 Form must match the Tax ID in Part 1.
Mail the completed W-9 or W-8BEN form to:
Standard Mail:
Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
Overnight Packages:
Broadridge Corporate Issuer Solutions
1155 Long Island Ave.
Edgewood, NY 11717
Attn: IWS
Please note: eXp Awards and Agent Equity Program shares are always issued in the name, address, and Tax ID as they appear on the most recent W-9 filed with eXp for commission payments. If this is changed on a Broadridge account, any subsequent issuance may result in a new account at Broadridge.
Why is a W-8BEN required for shareholders outside the US and how do I complete it?
Without a completed W-8BEN on file, any payments made to a shareholder outside the US might be subject to back-up tax withholding. It is recommended you seek advice from a qualified tax professional if you have any questions on completing the form.
How do I merge my accounts into one account?
In order to merge accounts, the registration name, address and TIN need to match. If the accounts match, please contact our call center at 800-586-1585, 9:00am - 6:00pm EST.
How do I transfer my stock between accounts at Broadridge?
How do I transfer my shares to my broker?
Contact your broker directly. Your broker will ask for some basic information about your account, including:
The broker will then have the shares transferred from Broadridge to your brokerage account.
How long does it take for the shares to be transferred to my brokerage account?
This depends on the transfer transaction that you and your broker decide to process. Shares can be transferred to your brokerage account by the Deposit/Withdrawal at Custodian (DWAC) system or by DRS. Both DWAC and DRS are services offered by the Depository Trust Company (DTC). Read the below and contact Broadridge if you have any questions.
Please coordinate with your broker to ensure that they will accept share delivery via the DWAC system.
What information do I need to provide to my broker when he/she makes the share transfer request through DRS?
If your broker is a participant in the DRS Profile system, your broker may request your shares from Broadridge through DRS (Broadridge’s DRS Limited Participant Account number is 7824). You must provide your broker with the following:
How do I know if my shares are restricted?
Any EXP shares acquired before November 2017 were issued before they were registered with the SEC, and therefore are restricted from free trading until the restrictions are removed.
Why are my shares restricted?
Restricted shares are acquired before the securities were registered under the Securities Act of 1933.
How do I remove restrictive legends from my shares?
Complete the Shareholder’s Representation Letter and submit to stock@exprealty.com. Shareholder will be invoiced a $50 restriction removal fee upon receipt of request. * This fee will be charged to the credit/debit account on file with eXp as LEGEND REMOVAL FEE – RESTRICTED SHARES. Once confirmation of payment is received, the Shareholder’s Representation Letter will be forwarded to Broadridge for processing.
After the restrictions are removed, the shares are free to transfer or sell.
Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
Phone: 1-800-586-1585
Fax: 215-553-5402
shareholder@broadridge.com
M-F, 9 a.m. to 6 p.m. ET